Privacy Policy

One Rehabilitation Service provides rehabilitation services to people with brain injuries. As part of the service provided One Rehabilitation Service communicates with a broad range of individuals in order to provide quality rehabilitation, information, lifestyle support, advocacy and community education. In order to achieve this, One Rehabilitation Service collects, stores, accesses and uses personal information in order to meet the needs of our clients.

The National Privacy Principles of the Privacy Act of 1988 apply to One Rehabilitation Service. This document outlines how One Rehabilitation Service manages the personal information we hold.

Definitions:

Client: Defined as any person or business who is referred to One Rehabilitation Service or whom uses a service provided by One Rehabilitation Service.

One Rehabilitation Service: Defined as any employee, sub-contractor or volunteer of One Rehabilitation Service who provides information, advocacy, rehabilitation or education to a client.

General Information:

THE INFORMATION WE HOLD:

One Rehabilitation Service may hold the following personal information about you:

• Name
• Contact details, including address
• Date of birth
• Name and contact details for next of kin
• Name and contact details for legal guardian and trustees
• Name and contact details for health professionals
• Medical diagnosis of acquired brain injury (ABI) and other relevant health information
• Details of services we provide to you
• Details of other services provided to you
• Any additional information provided to us by you or any referring agencies

One Rehabilitation Service will destroy or de-identify personal information when no longer needed for the purpose for which it was collected and all statutory obligations for maintenance have been discharged. Records are required to be kept for a minimum of 7 years from the last contact date.

HOW WE USE THE INFORMATION WE HOLD:

One Rehabilitation Service may use personal information to:

• Maintain client records detailing contact between you and One Rehabilitation Service
• Manage and arrange advocacy, educational and rehabilitative support
• Communicate with agencies and other service providers
• Provide both identified and de-identified information to Government agencies in compliance with numerous legislative requirements

With your prior consent, personal information may be used for:

• Communicating events (e.g. workshops and therapy groups)
• Direct mailing (e.g. service evaluations)

One Rehabilitation Service will not disclose personal information about you to any person unless:

• You have consented to the disclosure
• The disclosure is or a purpose related to the primary purpose for which the information is collected and for which it would be reasonably expected to be used
• Disclosure is required by Commonwealth or State legislation or in circumstances related to public interest or public or individual health and/or safety

You are able to opt out of receiving any communication from One Rehabilitation Services at any stage, other than that required for the operation of our services.

SECURE INFORMATION STORAGE:

One Rehabilitation Service maintains paper-based and electronic files. Information about you is stored in a locked secure location. Information stored on a computer is password protected. To ensure the highest standard of interdisciplinary communication, your information is also stored on practice management software, Nookal. Security measures to prevent loss, unauthorised access and misuse or disclosure of personal information include:

• Physical security of premises
• Restriction of access to paper-based and electronic client files
• Username and password protection for electronic devices
• Development of information management policies
• Adherence to One Rehabilitation Service’s Code of Conduct Policy and all discipline-specific Code of Conducts/Code of Ethics
• Regular training for employees regarding privacy and confidentiality
• Annual review of Privacy and Confidentiality Policy and Procedures

OUR RESPONSIBILITIES:

One Rehabilitation Service is responsible for:

• The collection of accurate, up-to-date and complete client information
• Protection of client information
• Destruction or de-identification of client information

YOUR RIGHTS:

You are entitled to access and view, request a copy or amendment of any personal information that One Rehabilitation Service has collected about you.

COMPLAINTS:

If you have any queries or concerns in relation to this information please contact One Rehabilitation Service:

One Rehabilitation Service

65 Anzac Highway
ASHFORD  SA  5035
PH: 0423 423 440

www.onerehabilitationservice.com.au

If you believe there has been a breach of your privacy, you can make a complaint to One Rehabilitation Service directly or to the Commonwealth Government’s Privacy Commissioner. Complaints made to the Privacy Commissioner are generally referred back to the organisation to allow the matter to be resolved directly.

If a complaint is received, by One Rehabilitation Service or by the Privacy Commissioner, One Rehabilitation Service will act in accordance with all requirements as outlined in One Rehabilitation Service’s Complaint Resolution Policy and Procedure documents and as outlined by the Office of the Privacy Commissioner.