COVID-19 (Coronavirus) 

Our response to the COVID-19 Pandemic

An essential service

As an essential service, during the COVID-19 (Coronavirus) pandemic all of our allied health services are available and we are still taking referrals.

We understand the importance for people with acquired brain injury and other neurological conditions to be able to continue to access the supports and services they need.

As we endeavor in this new uncharted territory of COVID-19 (Coronavirus) we want to reassure you that we are taking the necessary safety measures to ensure the health and well-being of our clients, their families and carers, and our staff. Therapy sessions can still proceed as normal in most cases. We are also offering tele-rehab as an option for clients who are unable to attend the clinic or have a therapist in their home.

Your therapy sessions may look different but our services will always be available to you while keeping in line with the latest government and official health directives. We are here to ensure we minimise the disruption to your therapy as a consequence of COVID-19.

ONE Rehabilitation Service COVID-19 Update August 2020

Your safety is of our highest concern, and with recent increasing rates of COVID in NSW and Victoria, it is important that we maintain our highest vigilance in ensuring that we are doing our best to protect you, your family and our staff. See below for the latest updates to our COVID-19 Policy.

When visiting the clinic, or before we visit you at home, we are now asking the following questions

  • Have you travelled to NSW or VIC in the past 28 days?
  • Has someone you live with or had close contact with been in NSW or VIC in the past 28 days?
  • Are you or anyone you are living with, currently feeling unwell with symptoms such as; cough, sore throat, runny/stuff noses, difficulty breathing and/or experienced a loss of taste or smell.

If you answered yes to any of these questions; we will discuss the risks with you, and we may implement the following

  • Exclusion from the clinic
  • Cancellation of a Home Visit
  • Use of PPE during sessions, which may include you being required to wear a mask.

Thank you for supporting our health service with providing the safest care during this time of COVID-19. If you have any concerns or questions, please do not hesitate to contact the Director, Megan Tan.

New referrals

We continue to take new referrals. We can assist you as a single discipline or with an allied health team approach to help you achieve your goals.

We have increased our infection control screening prior to conducting our sessions and adhering to government regulations for infection control when completing our therapy sessions with our clients.

We continue to offer our free 30-minute NDIS participant consultation with our Disability Service Coordinator via phone / tele-rehab or in-person to discuss your goals and decide if our services are right for you.

Changes to the delivery of our services during

COVID-19 (Coronavirus) Pandemic


Clinic Therapy

We are taking our clients’ and staffs safety seriously and applying the government recommendations provided to minimize the risk of infection at our clinic as follows:-

  • We are adhering to the 1.5-meter social distancing policy.
  • Staff and clients are required to have their temperature taken on arrival at the clinic.
  • Staff and visitors must use the hand. sanitiser provided upon entry to the clinic
  • We have marked a line at our administration desk to make sure clients and staff maintain a safe distance.
  • Chairs in the waiting area have been placed 1.5 meters apart.
  • We are cleaning and disinfecting high-touch surfaces regularly.
  • All equipment is disinfected before and after each therapy session.
  • We have reviewed the clinic capacity in line with the social distancing policy.
  • We request clients to call and cancel their session if they feel unwell.


Home Visits

If we visit you in your home, please help us minimize the risk of infection by:-

  • Taking your temperature before our therapist arrives at your home.
  • If you have a temperature above 37.5 degrees please call the clinic to cancel your session.
  • If you feel unwell in anyway please call the clinic to cancel your session.
  • Observe social distancing rules of 1.5m.
  • If close contact is required PPE will be worn by therapist and you may also be asked to wear the appropriate PPE if required.
  • Always ensure you follow hand hygiene principals. Washing your hands with soap for 20 seconds regularly.
  • Were possible home visits can be conducted outside in the fresh air.






Online Consultation / Telerehab

We understand how important it is for our clients to continue working towards their goals during this time of COVID-19. Our tele-rehab service allows you to continue your therapy from the safety of your home. Benefits include:-

  • Ability to receive your therapies on a face-to-face basis.
  • You can use your devices such as phone, ipad or computer to access the service.
  • Continuous progression towards your goals.
  • Suitable for new and ongoing therapies.
  • Allows people living in regional areas to access the services they need.
  • All our allied health services can be accessed via our tele-rehab program.






find out more about 

COVID-19 (Coronavirus) 

The South Australian Government has created a website to provide specific updates to the South Australian community.



The Australian Governement has a national COVID-19 website. This site is regularly updated to give you the latest Coronavirus news, updates and advice from government agencies across Australia.



 The World Health Organisation has developed a website which is providing regular international updates on the COVID-19 Pandemic 





Get in Touch

65 Anzac Highway, Ashford SA 5035